gbaje Privacy Policy
Your personal details are the first thing you hand over when you join a betting site, so this gbaje privacy policy explains exactly what happens to them. It covers the information we ask for at registration, the payment records we keep from bKash and Nagad, the people inside gbaje who can open your file, and the control you have over all of it. Read it before your first deposit, not after.
What gbaje collects when you sign up
Registration on gbaje.world asks for four things: your full name exactly as printed on your NID, your date of birth, a mobile number you can reach, and a password. Nothing else is mandatory. You can browse the lobby and read game rules without an account, and no personal data is stored until you press the register button.
After you sign in, we add to that file. Every deposit, withdrawal, bet and bonus claim is logged against your player ID. When you install the gbaje app, we also record your device model, Android version, IP address and the times you open the app. Support chats are saved as transcripts so the next agent can follow your case without asking everything again.
- Account details: name, date of birth, mobile number, password stored in hashed form.
- Identity files: NID, passport or driving licence images you send for verification.
- Money trail: bKash, Nagad, Rocket, Upay and bank transfer receipts.
- Play history: bets placed, wagers settled, bonus progress, cashback paid.
- Device logs: IP address, handset model, Android version, login times.
- Chat records: your 24/7 Live Chat transcripts with the support team.
Why gbaje holds each piece of data
We do not collect data because it is interesting. Each field answers a question we are required to answer: are you old enough, is this your money, and did the bet settle correctly. The table below links every record to the reason it exists.
| Record | Why gbaje needs it |
|---|---|
| Name and date of birth | Confirms you are old enough to play and matches your NID when you withdraw. |
| Mobile number | Sends your one-time login code and account alerts; never sold to outside marketers. |
| Wallet receipts | Proves each deposit came from an account registered in your own name. |
| Bet and bonus history | Settles wagers and checks wagering progress on the welcome bonus. |
| Device and IP logs | Flags a login from an unusual place before money moves. |
| Chat transcript | Lets an agent pick up your case where the last one stopped. |
If a record stops serving one of these purposes, we stop using it and clear it during the next review. Nothing is kept simply because storage is cheap.
Payment records from bKash, Nagad and Rocket
gbaje never sees or stores the PIN for your bKash, Nagad, Rocket or Upay wallet, and no genuine agent will ask for it in chat. The payment gateway confirms that a transfer arrived and passes us the transaction ID, the amount and the sending number. That is enough to credit your balance, usually within a minute of you sending the money.
We keep those receipts because they prove the funds came from an account in your own name. If a deposit is disputed, the transaction ID is what lets our payments team trace it to the network. Withdrawals run the same way in reverse: a first payout can take about 2 hours while the KYC team checks the name on the wallet against the name on your gbaje profile.
How cookies keep your session secure
A cookie is a small text file your browser stores so it can remember that you already logged in. gbaje uses two kinds: a session cookie that keeps you signed in while you move between the lobby, the cashier and your bet slip, and a preference cookie that remembers your language and which game categories you opened last.
We do not run advertising cookies that follow you to other websites, and we do not sell cookie data to anyone. Clearing your browser storage signs you out on that device, which is the quickest way to end a session on a borrowed phone. If you block all cookies, the cashier will keep asking you to log in again.
Who sees your details inside gbaje
Access is limited by role. A support agent can see your player ID, your masked mobile number and your ticket history, but not your full NID image. The KYC team can open identity files. The payments team can see transaction IDs and wallet numbers. Game providers such as Evolution or PG Soft receive only an anonymous round ID so they can verify a result.
We share data with authorities only when a written legal request names your account. We do not sell player lists, and we do not pass your mobile number to outside marketing companies.
How long your records stay with us
While your account is open, we keep the full file. After you close it, we hold the records that local money-laundering and tax rules require us to produce, then delete the rest. Identity images, chat transcripts and device logs are dropped once their purpose ends, unless a withdrawal dispute or an open investigation is still running.
You cannot force an instant wipe of records tied to a completed payout. Where nothing legal is attached to a record, ask support and we will remove it.
KYC files and the withdrawal check
Verification happens before your first withdrawal, not at registration, so you can deposit and play while your file is still empty. Upload one of the three accepted documents and the team usually finishes inside 2 hours. The order of events looks like this:
- You send a clear photo of your NID, passport or driving licence through the cashier.
- The KYC team compares the name and photo with your gbaje profile and your wallet name.
- If the match is clean, the flag clears and the payout is released to your wallet.
- If the image is blurred, we ask once for a sharper copy. Nothing is closed over a bad photo.
A mismatch is the most common cause of delay. A bKash wallet registered under a nickname that does not match the NID name will hold a payout until you explain it in chat.
Checking, correcting or removing your data
You can ask for a copy of your file, a correction, or a full account closure at any time. Open 24/7 Live Chat, quote your player ID and say plainly what you want. A name spelled differently from your NID can be fixed with one document. A closure request stops all marketing and freezes the profile, and any remaining balance is paid out first.
These requests go to the same support team that handles your deposits, so there is no separate form, no fee, and no waiting for a weekday.
Keeping your account safe on a shared phone
Most account problems in Bangladesh start with a shared handset. Use a password you do not use on Facebook or your bKash app, and do not let a friend log in on your profile to place a bet. Sign out after each session rather than closing the tab, and set a screen lock on the phone itself.
If you notice a bet you did not place, or a login from a town you are not in, change the password and tell support straight away. gbaje can freeze the account while the device history is checked.
Quick answers on data and privacy
Does gbaje ever ask for my bKash PIN?
Can I play before sending my NID?
Who reads my Live Chat messages?
What happens to my data if I close my account?
Reaching the gbaje support team
Every privacy question goes through 24/7 Live Chat, the same channel you use for deposits and withdrawals. There is no email address to remember and no phone line to sit on hold for. Have your player ID ready, and for a data request say clearly whether you want a copy, a correction or a deletion.
Updates to the gbaje privacy policy
When a new payment method or a change in local law forces a rewrite, we publish the new version on this page and update the note at the top. Large changes are flagged inside your account before they take effect. Continuing to use gbaje.world after that point means you accept the updated policy.
That is the full picture of how gbaje handles your information. If you have not signed up yet, open a gbaje account and these rules apply from your first deposit. You can also go back to the gbaje homepage.